Last Updated: June 1, 2025

Welcome to Mumbai Home Expert (referred to as "we," "us," or "our"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website at  www.mumbaihomeexpert.com] (the "Website") and use our real estate services.

​

As a RERA-registered real estate agency (RERA Registration No.: A99000039384), we adhere to ethical practices and respect your privacy.

​

1. Information We Collect

​

We may collect various types of information from and about users of our Website and services, including:

a. Personal Information You Provide to Us:

• Contact Information: Name, email address, phone number, physical address (e.g., when you fill out contact forms, inquiry forms, property listing forms, or subscribe to newsletters).

​

• Property Preferences: Details about your property interests, such as preferred location, budget, property type (e.g., apartment, villa), number of bedrooms, and specific amenities (e.g., when you use property search filters or save favorites).

​

• Financial Information: Limited financial details related to your property needs (e.g., approximate budget for home loans, down payment capacity), but we do not collect sensitive financial data like bank account numbers or credit card details directly on our site for transactions. This information is typically shared with third-party financial partners with your consent for home loan facilitation.

​

• Login Credentials: If you create a member account on our Website, we collect usernames and passwords.

​

• Communication Content: Records of your correspondence with us (e.g., emails, chat messages, WhatsApp messages).

​

b. Information We Collect Automatically (via Technology):

​

• Usage Data: Information about your interaction with our Website, including pages visited, time spent on pages, search queries, properties viewed, and referring URLs.

​

• Device Information: Information about the device you use to access our Website, such as your IP address, browser type, operating system, and unique device identifiers.

​

• Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance your Browse experience, analyze Website traffic, personalize content, and remember your preferences. You can manage your cookie preferences through your browser settings.

​

2. How We Use Your Information

​

We use the information we collect for various purposes, including:

• To Provide and Manage Our Services: To process your inquiries, provide property information, facilitate property viewings, assist with buying, selling, or renting properties, and manage your member account.

​

• To Personalize Your Experience: To tailor property recommendations, search results, and content based on your preferences and Browse history.

​

• To Communicate with You: To respond to your questions, provide updates on properties or services, send newsletters, and deliver marketing communications that we believe may be of interest to you.

​

• For Internal Operations: To operate, maintain, and improve our Website, services, and business processes, including data analysis, research, and troubleshooting.

​

• For Marketing and Advertising: To show you relevant ads on our Website or other platforms, based on your interests and activity.

​

• For Security and Fraud Prevention: To protect our Website and users from fraud, security threats, and unauthorized access.

​

• To Comply with Legal Obligations: To meet our legal, regulatory, and RERA compliance requirements (RERA Registration No.: A99000039384).

​

3. How We Share Your Information

​

We may share your information with the following categories of third parties:

• Service Providers: Third-party vendors and service providers who perform services on our behalf, such as website hosting, analytics, marketing, customer support, and IT services. These providers are obligated to protect your information.

​

• Property Owners/Developers: To facilitate property transactions, we may share relevant personal information (e.g., your contact details and interests) with property owners or developers if you express interest in their listings.

​

• Financial Partners: If you opt for our home loan facilitation service, we will, with your explicit consent, share necessary financial and personal details with trusted banks and financial institutions to help you secure a loan.

​

• Legal and Regulatory Authorities: When required by law, court order, or government regulation, including compliance with RERA guidelines, we may disclose your information.

​

• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

​

• With Your Consent: We may share your information with other third parties when you provide us with explicit consent to do so.

​

4. Data Security

​

We implement reasonable security measures to protect your personal information from unauthorized access, use, alteration, and disclosure. However, no method of transmission over the internet or electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

​

5. Your Choices and Rights

​

Depending on applicable laws, you may have certain rights regarding your personal information, including:

• Access: The right to request access to the personal information we hold about you.

​

• Correction/Rectification: The right to request correction of inaccurate or incomplete personal information.

​

• Deletion/Erasure: The right to request the deletion of your personal information, subject to certain legal exceptions.

​

• Opt-Out of Marketing: You can opt-out of receiving marketing communications from us by following the unsubscribe instructions included in those emails or by contacting us directly.

​

• Cookie Management: You can manage your cookie preferences through your browser settings.

To exercise these rights, please contact us using the contact information provided below.

​

6. Third-Party Websites

​

Our Website may contain links to third-party websites that are not operated by us. This Privacy Policy does not apply to those third-party websites. We encourage you to review the privacy policies of any third-party websites you visit.

​

7. Children's Privacy

​

Our Website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children without parental consent. If we become aware that we have collected personal information from a child without verifiable parental consent, we will take steps to remove that information from our records.

​

8. Changes to This Privacy Policy

​

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated Privacy Policy on this page with a revised "Last Updated" date. Your continued use of the Website after any changes indicates your acceptance of the updated Privacy Policy.

​

9. Contact Us​

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Mumbai Home Expert  Address: Shop No. 500, Shri Ganesh Apartment, Virar East, Vasai Virar - 401305 Email:  mumbaihomeexpert@gmail.com

Phone:  +91 9146446264, +91 8446771989.